Refund policy
Return & Refund
Thank you for shopping with TripleAliners. We are always here to back up our products and your shopping experience. Your satisfaction is our priority, and we strive to make returns as smooth as possible.
How to Start a Return
1. Submit Your Request
Click the “Submit a Return Request” button below to begin. You will need your order number and the email address used to place the order
2. Wait for Approval
Our team will review your request and notify you via email within 1-2 business days. Please do not ship your item back until you have received approval and instructions.
3. Pack and Ship
Once approved, please securely pack the item in its original packaging with all tags, labels, and accessories. Ship your return to our warehouse in San Diego, California, as provided in your approval email.
4. Receive Your Refund
After we receive and inspect your return, we will process your refund to the original payment method within 5-7 business days. You will receive an email confirmation.
Return Timeframes
Standard Returns: Eligible within 30 days of delivery.
Return Conditions
- Item must be unused, uninstalled, and in original condition. (No exchanges. Damage from customer misuse is not eligible for return.)
- All original packaging, labels, and accessories must be included.
- Return shipping is free for defective/wrong items. For other returns, customers are responsible for return shipping costs.
- Refunds cover product cost only. Installation, labor, or other external fees are not included.
Return Shipping & Label
Customer-Paid Returns: The customer is responsible for the return shipping cost unless the return is due to our error (e.g., wrong item shipped).
Providing a Label: Once your return is approved, we will provide you with a return shipping label for purchase and printing. The cost of the label will be deducted from your refund.
No restocking fee for returns in original condition.